• Customer service


Customer service

01. Accept Complaints/Suggestions

Accept inquires via various ways like e-mail, fax and telephone

02. Provide service on the phone

Take immediate actions over the phone and make a reservation for site visit

03. Visit a site

Handle within 48 hours after acceptance

04. Find cause and take action

Handle causes and report the result

05. Establish DB of customer service

Prevent reoccurrence of the same problem in the way of establishing follow-up management DB including information on site name, causes, measures and results